Director, Customer Service & E-ZPass Operations (retired)
Maryland Transportation Authority
Tom Gugel is a 30-year veteran in the transportation industry who is currently retired from the the position of Director of Customer Service and E-ZPass Operations at the Maryland Transportation Authority (MDTA). Tom was with the MDTA in this capacity for nine years. Before MDTA, he was a senior manager at the Maryland Motor Vehicle Administration where he established and managed the first IT project management office in a Maryland DOT agency. Tom also held positions at the Motor Vehicle Administration as Manager of Strategic Planning and Manager of Capital Programming. He started his career in transportation at the Maryland Transit Administration in 1986 holding positions in engineering and operations management. Tom received a BS Degree in Industrial Engineering and Operations Research from Virginia Tech. Tom has also been certified as a Project Management Professional by the Project Management Institute.